How FTI Consulting Built Trust and Security While Working from Home

A Shift to Remote Work, But With High Stakes

In May 2020, FTI Consulting found themselves in the midst of an unprecedented transition—moving their critical operations from the office to the home. The world had changed overnight, and like many businesses, FTI had to adapt. But unlike many, FTI’s clients relied on their expertise to handle sensitive investigations, legal data, and financial consulting. Their work required the highest level of security and accountability.

As the company’s legal and financial professionals settled into remote work, a pressing question loomed: How can we protect our clients’ most confidential information and maintain trust—when we’re no longer working side-by-side in an office?

The Challenge: Keeping Trust and Security in a Remote World

The rise of remote work presented new risks and challenges for FTI Consulting, especially in the high-stakes industries they serve. They faced difficult questions like:

• How can we be sure the right person is logging in and performing tasks?
  
  
• What if someone tried to impersonate a team member?
  
  
• How can we ensure compliance without feeling like we’re watching every move?
  
  
• How do we protect both our work and our employees’ privacy?
  
  

For FTI, the stakes were higher than most. Every action, every moment of presence during remote work needed to be both authentic and secure. In their line of work, trust is everything.

The Solution: RemoteDesk, a Security Blanket for Remote Professionals

FTI needed a solution that wouldn’t just check boxes but would actively support their team and protect their professional integrity. After a careful review of their needs, they turned to RemoteDesk—a platform built to safeguard the identity and work of professionals in high-risk fields.

What did RemoteDesk provide FTI?

• Facial Authentication: RemoteDesk ensured that only authorized users could access sensitive systems, relying on advanced facial recognition to authenticate employees.
  
  
• Real-Time Session Monitoring: With RemoteDesk’s real-time monitoring, FTI had continuous visibility into all remote sessions—ensuring that nothing was overlooked and everything was done by the book.
  
  
• Anti-Spoofing and Liveliness Detection: The platform also introduced a powerful layer of protection against identity fraud, detecting any attempts to fake a presence—whether that meant using static images or automated scripts to bypass security.
  
  

An Incident: A Real-World Example of RemoteDesk in Action

In a world where every interaction counts, there are moments when things don’t go as expected. And sometimes, it’s those moments that highlight how important it is to have the right tools to act fast and protect what matters most.

At FTI, during one of their remote sessions, RemoteDesk’s anti-spoofing technology flagged an unusual event: someone tried to fake their presence by placing a screen in front of the camera. The system immediately detected the suspicious activity. Real-time alerts went out to security personnel, allowing them to act before anything harmful happened.

While the details of this event remain confidential to protect the integrity of FTI’s operations, it’s an example of how RemoteDesk can act as a silent guardian—ensuring that even in a remote setting, the system is always on alert.

This incident was more than just a security flag—it was a reminder of the importance of proactive protection. RemoteDesk didn’t just catch a potential breach; it gave FTI the peace of mind they needed to continue serving clients without disruption.

The Impact: Trust and Security in Every Remote Session

For FTI Consulting, RemoteDesk wasn’t just a product—it was a partner. As their consultants worked remotely, FTI knew they had a system in place that not only protected data but also preserved the integrity of every session. RemoteDesk’s seamless integration into their operations meant that the team could focus on what they do best—delivering trusted consulting services—without worrying about security breaches or identity fraud.

Thanks to RemoteDesk, FTI Consulting could confidently tell their clients: Your work is in safe hands.

Why This Matters: More Than Just Security

For FTI Consulting, and many businesses like them, trust isn’t just a value—it’s the foundation of their work. Every professional at FTI knows that the consequences of even a small security lapse can be devastating. But with RemoteDesk, FTI didn’t have to worry about breaches. They knew that every remote session would be authentic, verifiable, and secure.

RemoteDesk gave them the tools to protect what mattered most: their reputation, their clients, and their team. In today’s world, trust and security are more than just buzzwords—they’re the bedrock of every successful business.