How Alorica Strengthened Remote Security & Compliance with RemoteDesk
Client: Alorica
Industry: BPO / Customer Experience Services
Date: October 2020
Solution: Facial Authentication, Real-Time Monitoring,
Endpoint Visibility
Client Priorities: HIPAA Compliance,
BFSI Security, Content Moderation
Rajnish Kumar
Co-founder, CEO
The Challenge: A Remote Workforce with High-Stakes Responsibilities
In October 2020, Alorica was facing a familiar challenge many companies were dealing with—managing a growing remote workforce while handling sensitive data and critical client operations across industries like healthcare (HIPAA), finance (BFSI), and digital platforms (Content Moderation).
For a global BPO that supports top-tier clients, simply trusting that remote employees were following security protocols wasn’t enough. They needed visibility, accountability, and compliance—all without disrupting the user experience.
The Solution: Making Remote Work Secure and Transparent
Alorica partnered with RemoteDesk to bring structure and control to their remote operations.
- Facial Multi-Factor Authentication
Before anyone could access the system, they had to verify their identity through facial recognition. This meant only the authorized employee—not family members or outsiders—could log in. - Real-Time Session Monitoring
Supervisors could now see what was happening during live sessions, helping them stay proactive about any unusual activity and ensuring compliance with client protocols. - Endpoint Monitoring
RemoteDesk also kept track of the device environment, detecting any risky setups—like the use of unauthorized devices or unsecured networks.
The Outcome: Compliance, Confidence, and Control
With RemoteDesk, Alorica was able to:
- Meet HIPAA and BFSI compliance requirements without complicating daily operations.
- Keep content moderation teams accountable, ensuring proper handling of user-generated content on behalf of their clients.
- Gain full operational visibility—managers were now in control without micromanaging.
- Protect client trust, which is at the core of any BPO partnership.
The Bottom Line: Security That Works Quietly in the Background
By choosing RemoteDesk, Alorica found a way to support its remote teams while keeping data secure, clients happy, and compliance in check. It wasn’t about control—it was about creating a safe, smart, and reliable remote work environment for everyone involved.
