The Moment of Truth

In late 2022, as remote work became the new normal, Cognizant found itself at a critical juncture. With teams scattered across cities and continents, and clients in highly regulated industries like banking, healthcare, and telecom, one question loomed large:

How do we ensure our people are who they say they are—no matter where they are?

The stakes were high. Sensitive data. Strict compliance requirements. Global clients demand nothing less than airtight security.

It wasn’t just about access anymore.
It was about trust.

The Challenge

Cognizant’s clients began tightening the reins. They required more than just passwords or tokens. They wanted proof of presence—a secure, real-time way to confirm that only the right person could access the system.

Meanwhile, internal concerns were also growing.

• How do you ensure compliance during employee probation or notice periods?
• What happens when a crisis hits, and the workforce has to go fully remote overnight?
• How do you keep operations secure without making your employees feel watched or micromanaged?

Cognizant needed a solution that balanced security with human experience.

The Turning Point: Enter RemoteDesk

RemoteDesk stepped in with a solution that was simple, powerful, and built for exactly this moment:

🔹 Facial Authentication Layer: Going beyond traditional MFA, this added biometric verification—so only the authorized employee could access critical systems.

🔹 Continuous Session Monitoring: It wasn’t just about the login. RemoteDesk ensured the right person stayed in the session the whole time, offering peace of mind to both IT teams and clients.

🔹 Smart Compliance Features: HR and IT leaders could track access even during delicate phases like probation or notice, ensuring both compliance and compassion.

The Impact

The result? A sense of relief, control, and renewed confidence.

✔️ Cognizant met all client mandates for multifactor facial authentication—especially crucial for BFSI and healthcare clients.
✔️ Sensitive data stayed protected, no matter where employees were logging in from.
✔️ Business continued smoothly—even during crises—without sacrificing security.
✔️ And most importantly, the human element stayed intact. Employees felt seen, not surveilled. Protected, not policed.

A Quiet Revolution in Remote Work

With RemoteDesk, Cognizant didn’t just check a compliance box.
They raised the bar for what secure, humane remote work can look like.

Because behind every system and every login…
is a person just trying to do their best work, safely.