Strengthening Remote Workforce Security for Mphasis with RemoteDesk

A Challenging Mission: Protecting LPL Financial’s Remote Workforce in a Complex World

In January 2020, Mphasis found themselves in a situation that demanded both urgency and precision. Their client, LPL Financial, operates in a highly regulated environment where every decision, every action is under the microscope of multiple financial regulatory bodies—FINRA, SEC, SOX, and GDPR. The challenge was clear: How could Mphasis help LPL Financial build a secure, remote workforce solution that was compliant with these stringent regulations while also being easy to use and ensuring productivity?

The weight of this responsibility was not lost on Mphasis. LPL Financial needed a solution that didn’t just keep their systems safe but also ensured their audit readiness, identity verification, and insider threat mitigation. They needed to protect financial data, comply with regulations, and keep things running smoothly without disrupting their workforce’s daily operations. It was no small feat, and Mphasis knew they had to act fast to find a solution that could deliver on all fronts.

The Challenge: Maintaining Compliance and Security for a Remote Workforce

For Mphasis, this wasn’t just about adopting a typical security tool—it was about protecting LPL Financial’s core operations and the sensitive data they handle daily. There were multiple layers to the challenge:

• Audit Readiness: LPL Financial’s business runs on compliance, and every action has to be documented and traceable. The remote work solution needed to support this.
  
  
• Identity Verification: It wasn’t enough to just trust that the person accessing systems was the one they said they were. In the world of financial services, identity verification is everything.
  
  
• Financial Data Loss Prevention: LPL Financial’s data is highly sensitive. Losing even a small part of it could have major repercussions, both legally and financially.
  
  
• Non-Compliance: The stakes were high—non-compliance could lead to fines, lawsuits, or worse. Mphasis had to make sure every aspect of the remote workforce solution was compliant.
  
  
• Insider Threats: Financial organizations know the danger of insider threats all too well. Keeping employees and contractors secure from within was just as important as protecting data from external sources.
  
  

Mphasis had to find a solution that could reduce risk without disrupting LPL Financial’s daily workflow. The ideal solution would be one that not only safeguarded sensitive data but also empowered their remote workforce to work efficiently and securely.

The Solution: RemoteDesk’s Security and Compliance Features

Mphasis turned to RemoteDesk, a platform that was built with remote work security in mind. RemoteDesk addressed the core concerns head-on with its suite of advanced features:

• Multi-Factor Authentication (MFA) with Facial Authentication: RemoteDesk’s MFA added an essential layer of security, combining traditional passwords with facial recognition, ensuring that only the right people could access critical financial systems.
  
  
• Audit Trail and Compliance Support: Every action performed on the system is logged securely in real-time. This audit-friendly feature allowed LPL Financial to maintain transparency and be audit-ready at all times without extra manual effort.
  
  
• Identity Verification and Anti-Spoofing: RemoteDesk’s facial authentication layer included anti-spoofing technology, ensuring no one could use tricks, like static images or videos, to impersonate an employee.
  
  
• Remote Workforce Productivity and Security: RemoteDesk didn’t just focus on security; it also created a seamless remote work experience. LPL Financial employees could access systems securely without long delays or complicated processes.
  
  
• Insider Threat Detection: RemoteDesk’s behavioral monitoring system kept an eye out for suspicious activity, giving Mphasis the tools to identify and address potential insider threats immediately.

The Impact: A Secure, Compliant, and Efficient Remote Workforce

With RemoteDesk, Mphasis was able to help LPL Financial navigate the complexities of remote work security while maintaining strict compliance with industry regulations. Here’s how it made a difference:

• Regulatory Compliance: RemoteDesk ensured that LPL Financial remained fully compliant with FINRA, SEC, SOX, and GDPR. By automating security and compliance checks, it allowed them to focus on the business without worrying about regulatory audits.
  
  
• Enhanced Security: With MFA, facial authentication, and anti-spoofing technology, LPL Financial was confident that only authorized individuals were accessing their sensitive systems and financial data.
  
  
• Audit-Ready at All Times: Every login, session, and action was captured in a secure, tamper-proof audit log, allowing LPL Financial to prove compliance whenever necessary, without hassle or manual tracking.
  
  
• Increased Productivity: With RemoteDesk, the remote workforce was able to continue working seamlessly, focusing on tasks that mattered while knowing that their activities were secure and compliant.
  
  

Why This Matters: A Solution Built for Trust and Compliance

For Mphasis, this wasn’t just another IT solution—it was a chance to help their client, LPL Financial, achieve a balance between security and agility. Remote work is the future, and it’s here to stay. But as organizations like LPL Financial know, remote work doesn’t come without its challenges—especially when you’re handling financial data and sensitive client information.

By implementing RemoteDesk, Mphasis didn’t just meet the regulatory and security needs of LPL Financial—they helped them embrace the future of remote work with confidence. LPL Financial could now trust that their systems, data, and people were protected—secure, compliant, and ready for whatever came next.

For Mphasis, this case was a reminder that when it comes to remote work, security and compliance don’t have to come at the cost of productivity or efficiency. RemoteDesk offered the perfect solution, giving both Mphasis and LPL Financial the peace of mind they needed to keep their operations running smoothly, securely, and in full compliance with the law.